At Numum, we want every shopping experience to be worry-free for you and your little one. If you’re not completely satisfied with your purchase, you can return eligible items within 7 days of delivery.

⏳ 7-Day Return Policy

You may request a return within 7 days of receiving your order.
Unfortunately, we won’t be able to process returns after 7 days.

✅ Return Eligibility

To qualify for a return:

  • Items must be unused, unwashed, and in original condition
  • Items must be returned in their original packaging with tags intact
  • You must provide a receipt or proof of purchase
  • Please do not return items directly to the manufacturer

❌ Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Feeding accessories (e.g., bottles, silicone feeders, pacifiers, spoons)
  • Teethers & soothers
  • Baby bedding and pillows
  • Diapers and wipes
  • Opened personal care or hygiene items
  • Gift cards and discount vouchers
  • Digital or downloadable products
  • Items bought during a clearance sale or under special discounts

💳 Refund Process

Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.

  • If approved, the refund will be issued to your original payment method within 5–7 business days
  • Shipping charges are non-refundable

🕐 Refund Not Received?

If your refund hasn’t appeared:

  1. Check your bank or payment account
  2. Contact your card provider — some delays are normal
  3. Still unsure? Get in touch at mominfant@gmail.com

🔁 Exchanges

We exchange items only if they are defective or damaged.
To request an exchange, contact us at:

📧 mominfant@gmail.com

🎁 Gift Returns

If the item was a gift:

  • You’ll receive a gift credit once we receive the return
  • If it was sent to the gift giver first, the refund will go back to the original purchaser

🚚 Return Shipping Info

  • Customers are responsible for the return shipping cost unless the product is incorrect/damaged
  • We recommend using a trackable shipping service
  • Shipping costs are non-refundable

🤝 Need Help?

We’re always happy to assist!

📧 mominfant@gmail.com
📞 +91 9559541562
🕘 Support Hours: 10 AM – 6 PM, Monday to Saturday